🔐 Tenant Portal Access
Your Tenant Portal allows you to:
- View your account balance and ledger
- Pay rent securely online
- There is a $3.00 service fee for online ACH transfers and a 3% fee for credit or debit card payments.
- Submit maintenance requests
- Access lease documents and notices
Tenants: Need a Meeting with Management?
KOJA TENANT APPOINTMENT CALENDAR
To better assist our residents, Koja Property Solutions now offers an appointment calendar where tenants can schedule a call or meeting with management.
You can schedule a meeting to discuss lease questions, maintenance concerns, payment plans, neighbor or property issues or move-out consultations conference calls.
🛠 Maintenance Reporting & Response Policy
All maintenance requests must be submitted through the Tenant Portal.
Failure to follow proper reporting procedures may delay service.
🚨 Emergency Maintenance
Emergency issues involve an immediate threat to health, safety, or property.
Examples include:
- No heat during cold weather
- No air conditioning during extreme heat
- Gas leaks or gas odor (Call 911 first)
- Electrical hazards or power loss affecting safety
- Active water leaks or flooding
- Sewage backups
- Fire, smoke, or carbon monoxide alarm activation
- Broken exterior doors/windows affecting security
How to Report an Emergency:
- If life-threatening, call 911 first
- Submit a maintenance request in the Tenant Portal
- Call or text 678-981-8300 immediately
- Do not contact maintenance technician, vendors or contractors directly unless instructed by Koja.
- If your maintenance issue was recently addressed and has occurred again, please contact Koja main office directly. Do not contact the maintenance technician, vendor or contractor. Failure to follow proper reporting procedures may delay service.
🟢 Non-Emergency Maintenance
🟢 Non-Emergency Maintenance
These issues are handled during normal business hours.
Office hours:
Monday, Tuesday, Thursday & Friday | 10:00 AM – 4:00 PM
Closed on Wednesday, Saturday, Sunday and major holidays.
Examples include:
- Appliances not working properly
- Slow drains or running toilets
- Interior door or cabinet repairs
- HVAC running but not cooling efficiently
- Cosmetic concerns (paint touch-ups, loose fixtures)
How to Report:
- Submit a work order through the Tenant Portal.
- Do not contact maintenance technician, vendors or contractors directly unless instructed by Koja.
- If your maintenance issue was recently addressed and has occurred again, please contact Koja main office directly. Do not contact the maintenance technician, vendor or contractor. Failure to follow proper reporting procedures may delay service.
📚 bfore You Submit a Work Order
Please check the following first:
- Replace thermostat batteries
- Check breaker panel
- Reset GFCI outlets
- Replace HVAC filter
- Ensure garbage disposal is not jammed
Many minor issues can be resolved quickly using these steps.
📞 Contact Information
Office Hours:
Monday, Tuesday, Thursday & Friday | 10:00 AM – 4:00 PM
Closed on Wednesday, Saturday, Sunday and major holidays.
Main Office: 678-981-8300
Emergency After Hours (Text Only): 678-981-8300
Email: Hello@kojapropertysolutions.com
Thank you for being a valued resident of Koja Property Solutions.
to The Koja Experience!
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