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🔐 Tenant Portal Access
Your Tenant Portal allows you to:
- View your account balance and ledger
- Pay rent securely online
- There is a $3.00 service fee for online ACH transfers and a 3% fee for credit or debit card payments.
- Submit maintenance requests
- Access lease documents and notices
🛠 Maintenance Reporting & Response Policy
All maintenance requests must be submitted through the Tenant Portal.
Failure to follow proper reporting procedures may delay service.
🚨 Emergency Maintenance
Emergency issues involve an immediate threat to health, safety, or property.
Examples include:
- No heat during cold weather
- No air conditioning during extreme heat
- Gas leaks or gas odor (Call 911 first)
- Electrical hazards or power loss affecting safety
- Active water leaks or flooding
- Sewage backups
- Fire, smoke, or carbon monoxide alarm activation
- Broken exterior doors/windows affecting security
How to Report an Emergency:
- If life-threatening, call 911 first
- Submit a maintenance request in the Tenant Portal
- Call or text 678-981-8300 immediately
- Do not contact maintenance technician, vendors or contractors directly unless instructed by Koja.
- If your maintenance issue was recently addressed and has occurred again, please contact Koja main office directly. Do not contact the maintenance technician, vendor or contractor. Failure to follow proper reporting procedures may delay service.
🟢 Non-Emergency Maintenance
🟢 Non-Emergency Maintenance
These issues are handled during normal business hours.
Office hours:
Monday, Tuesday, Thursday & Friday | 10:00 AM – 4:00 PM
Closed on Wednesday, Saturday, Sunday and major holidays.
Examples include:
- Appliances not working properly
- Slow drains or running toilets
- Interior door or cabinet repairs
- HVAC running but not cooling efficiently
- Cosmetic concerns (paint touch-ups, loose fixtures)
How to Report:
- Submit a work order through the Tenant Portal.
- Do not contact maintenance technician, vendors or contractors directly unless instructed by Koja.
- If your maintenance issue was recently addressed and has occurred again, please contact Koja main office directly. Do not contact the maintenance technician, vendor or contractor. Failure to follow proper reporting procedures may delay service.
📚 bfore You Submit a Work Order
Please check the following first:
- Replace thermostat batteries
- Check breaker panel
- Reset GFCI outlets
- Replace HVAC filter
- Ensure garbage disposal is not jammed
Many minor issues can be resolved quickly using these steps.
📌 Resident Expectations
To ensure smooth operations:
- Rent must be paid through approved methods only
- Rent is due on the 1st and late after the 5th, unless otherwise stated in your lease.
- All maintenance must be reported through the Tenant Portal
- Rent may not be withheld due to maintenance issues
- Maintain active renter’s insurance at all times
- Report concerns promptly to prevent further damage
- Koja Property Solutions, LLC will enforce and administer your lease in accordance with its terms and all applicable Georgia laws.
Property Inspections:
- Periodic inspections of the Premises may be conducted with at least twenty-four (24) hours’ notice, except in the case of emergencies. Inspections may be performed by Management, its staff, vendors, or through approved virtual/self-inspection platforms.
- Photos and/or video may be taken for documentation purposes. No personal or confidential information will be disclosed.
- Koja Property Solutions will determine the appropriate inspection method and provide proper notice in accordance with Georgia law.
Inspection Methods:
- Resident Inspect – Virtual inspections conducted through live video technology.
- RentCheck – Self-guided inspections completed by the Tenant.
- In-Person Inspection – Conducted by a Koja Property Solutions representative.
📞 Contact Information
Office Hours:
Monday, Tuesday, Thursday & Friday | 10:00 AM – 4:00 PM
Closed on Wednesday, Saturday, Sunday and major holidays.
Main Office: 678-981-8300
Emergency After Hours (Text Only): 678-981-8300
Email: Hello@kojapropertysolutions.com
Thank you for being a valued resident of Koja Property Solutions.
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