Tenant Resource Center

These maintenance reporting issues for your Georgia property management are addressed during normal business hours.

Office hours:

Monday, Tuesday, Thursday & Friday | 10:00 AM – 4:00 PM

Closed on Wednesday, Saturday, Sunday and major holidays.

Examples include:

Appliances not working properly

Slow drains or running toilets

Interior door or cabinet repairs

HVAC running but not cooling efficiently

Cosmetic concerns (paint touch-ups, loose fixtures)

For your convenience, make sure to use the tenant portal to report any maintenance issues.

To ensure effective maintenance reporting, please submit a work order through the Tenant Portal. Avoid contacting maintenance technicians, vendors, or contractors directly unless instructed by Koja. If your maintenance issue has been recently addressed and arises again, kindly reach out directly to the Koja main office. Remember, failure to adhere to these proper reporting procedures may delay service in our Georgia property management system.

🎉 Happy Birthday! 🎉

Wishing you a wonderful day filled with joy, laughter, and everything you love. Thank you for being part of our Koja community, where we strive for excellence in Georgia property management. Don’t forget to check out our maintenance reporting and tenant portal for any needs you may have. Here’s to another great year ahead!

— The Koja Property Solutions Team

Scheduling Access for Property Visits

We want to remind all residents that timely cooperation with scheduled property visits, such as maintenance, inspections, or repairs, is a requirement of your lease agreement with our Georgia property management team. When visits are missed or access is repeatedly delayed, it can lead to bigger repair issues, longer wait times, and additional costs for everyone involved. If a scheduled time doesn't work for you, please use our tenant portal to contact our office as soon as possible to reschedule—we're happy to work with you, but we do need advance notice rather than a missed appointment. Thank you for helping us keep your home well-maintained.

During Georgia's hottest months, managing your property's air conditioning system becomes crucial, especially for property management teams. A dirty air filter can make the job even tougher, as a clogged filter restricts airflow, forces your unit to strain, and may lead to higher energy bills or even system failure during peak heat. Utilizing a maintenance reporting system through your tenant portal can help keep track of these important tasks.

Tip: Change your AC filter every 3 months (more often if you have pets or allergies). It's a simple step that ensures your system runs efficiently and helps avoid costly breakdowns.

Water is one of the most destructive forces a home can face — and the damage it causes often goes unnoticed until it becomes serious. Left unattended, moisture can lead to significant structural damage and foster the growth of mold and mildew, impacting both the property and your health. To ensure proper maintenance of your Georgia property management, please utilize the tenant portal to regularly report any visible signs of leaks or moisture in the following areas: ✔ Under sinks in the kitchen and all bathrooms ✔ Around toilets and the base of the tub or shower ✔ Near appliance connections (washer, dishwasher, refrigerator) ✔ Around windows and exterior doors after rain ✔ Ceilings and walls for discoloration, staining, or bubbling paint ✔ Floors for soft spots, warping, or unexplained dampness.