TENANT PORTAL & FAQ

To access your tenant portal, simply click the Login button located above.  

Send us an email at Hello@kojapropertysolutions.com for support. 

Rent is due on the 1st of each month and can be paid online via the tenant portal.  Late fees are assessed on any rent not received by the 5th. 

• We accept ACH payments, credit cards, Money Orders, Zelle or Bank of America Deposit Card issued by Koja. 
• Payments made via Zelle must come from a bank account held in the tenant’s name.  Reach out to our office to get the exact details of how our Zelle account is set up. 
• If you are using Navy Federal to make rental payments, please note that there may be a delay of up to three days, which could result in a late payment.
• There is a $3.00 service fee for online ACH transfers and a 3% fee for credit or debit card payments. 
• Unfortunately, we cannot accept prepaid cards, Chime debit cards, or Cashapp debit cards. 

Submit maintenance requests through your tenant portal. For emergencies (like water leaks or no heat), text our 24/7 emergency line at (678) 981-8300.

You’ll receive a renewal notice 60 days before your lease expires. You can accept renewal terms or notify us of your intent to vacate.

Please submit written notice in accordance with your lease agreement. In most cases, a 60-day notice to vacate is required. Once we receive your notice, a member of our team will contact you to provide next steps and assist with the move-out process. 

Can’t find your lease in the portal? Email us at Hello@kojapropertysolutions.com and we’ll help you out. 

Review your lease. If pets are permitted, a non-refundable pet fee and monthly pet rent may apply. All pets must be approved in advance.

 All changes must be pre-approved in writing by our office. Unauthorized modifications may be subject to penalties. 

Your landlord isn’t trying to insure your personal belongings. They ask to be added as an “additional interested party”so they can be notified if your policy is canceled, lapses, or changes. This helps make sure you’re keeping the required coverage active.

Another reason why your landlord may request to be listed as an additional insured is because it gives them limited protection if damage happens to the property because of something you did (for example, a fire or water damage).

👉 Bottom line: It’s a way to protect both you and the property. Your things are covered, and the landlord knows the property has an extra layer of protection.

Monday: 10:00 AM – 4:00 PM

Tuesday: 10:00 AM – 4:00 PM
Wednesday: Closed
Thursday: 10:00 AM – 4:00 PM

Friday: 10:00 AM – 4:00 PM
Saturday: By Appointment Only

Sunday: Closed

Closed on major holidays.